Capital City Moving LLC

DO NOT USE. TOTAL SCAM!

They subcontract out. Estimate was for $2,900 for two bedrooms and 20 boxes. Movers showed up it was over $4k for one bedroom and a couch. Total ended up being well over $6k, more than double the estimate even after we decided to ditch our furniture. They charged over $1550 just in binding when it’s listed as included. They broke a door out of the frame so it won’t even close before we needed to leave. Left all their garbage behind including boxes, tape, and plastic. When we called to argue the price they said it’s because we have a bulky sectional. Sectional was 3 pieces and we actually left 3 large sofa chairs and another sectional, but that didn’t matter. I said I’d leave the sectional behind and take it off the truck and they still couldn’t right their wrong. We were also told the items would be delivered next day then found out it could take up to 10 business days. We are now forced to move out of state with 1/3 our belongings only bringing necessary items. They were late for pick up as well. The actual moving company it was subcontracted out to said they do this all the time and it happens at every pick up. If I could give a negative star rating I would. They give you a price to hook you in and then you’re left scrambling with no other options but to pay what they demand as they hold your items hostage. WORST EXPERIENCE IN MY LIFE!!

Move size: 2 Bedroom Home Service cost: $6200

The guys were professional and polite. They worked hard as soon as they got to the house. Everything was moved smoothly and put back together well. Items were packed really well and nothing was damaged. We had good communication withour coordinator Tony Simmons prior to our move and he called to check in after the move. Very well knowledgeable and very accurate when it came down to pricing. Thanks Tony you made this move go so well and thanks to Capital City Moving for the professional A + Service

Move size: 4 Bedroom Home Service cost: $5500

I have never written a review, but this experience was truly the worst I’ve ever had. This company is a complete scam, once I hired them it was impossible to get ahold of them. They mis quoted me and threatened to keep my deposit. I wrote them a letter outlining my experience and asking for my original quote and for someone from management to listen in on the CS calls so they could understand how awful the customer service agents were to me, no one got back to me. They were incredibly rude, and hung up on me many times. Please, do not use this company!

Move size: 1 Bedroom Home Service cost: $6000

Avoid this company at all costs!!!! This company does nothing but sell you lies on the phone, lock you in on a non refundable deposit and intentionally inventory your items incorrectly to then adjust your items later on your “quality assurance” call. Which will then require another deposit! Then what I have noticed they use cash extortion techniques on the day of the move with their third party move to get more money out of you. Some customers have filed legal complaints and law suits. Some people are out $5,000-$15,000 dollars because of their dirty tactics. Some people have complained of their items never even arriving to its final destination.

Beware.

Move size: 2 Bedroom Home Service cost: $8000

The crew was every bit as good. They showed up right on time, did a heroic, quiet, steady, and very efficient job with the move, took care of a fourth-floor apartment 80 yards from the moving van, and moved into the new place a piano that needed to go upstairs, a couch that needed to go through a window, and a very heavy desk. And they were downright easygoing and cheerful. The cost was less than I'd been expecting. I got an excellent experience from them. Highly recommend them!

Move size: 2 Bedroom Home Service cost: $3911

DO NOT USE THIS COMPANY. EVER!!! Excuse after excuse given. My items are still sitting in my garage because of their unprofessionalism. When I called, the CSRs told me to read section 14 and section 5 of the contract. This was the ABSOLUTE WORST experience in moving I have EVER had...and I have moved cross country several times and used several moving companies in my life. I have NEVER had a company NOT SHOW UP until I used Capital City Moving. Way to go Capital City Moving.

Move size: Partial Move Service cost: $2000

The purpose of this review is to alert the public of the misleading practices of this company. I was initially very optimistic about utilizing their services after the majority of positive online reviews but that optimism quickly faded. I was in a bind after a moving company failed to show up and decided to cancel them due to recent horrendous reviews. I saw that capital city moving had overall good ratings so called them and was able to “emergently”book a one bedroom move (3rd floor apartment) from PA to GA for an itemized quote of 3550). Customer service seemed very helpful initially and assured that I would be “prioritized” for Tuesday. On Tuesday, I received no correspondence so I called. They stated that I’m “prioritized” for that day but my pickup window would be Tuesday- Thursday. I am ab healthcare provider and needed to be in GA by Thursday morning which I informed the…stated they would include it in their notes. Fast forward Wednesday, I waited , no one called..I then called midday and was told I had no pick up time but I am “definitely scheduled for pickup between 8am-2pm” on Thursday. Thursday arrives, waited again,no one showed up, no call from customer service/ driver. After 2 pm, I called CAPITAL CITY MOVING to confirm the movers were actually coming… The customer service representative confirmed the movers were “enroute to me” and would definitely be there . Fast forward over an hour later, no one shows up. I get a call from the driver apologizing saying that he is currently at another job which he wouldn’t finish for another 1.5hrs (this is after being told “they were en route to you”) and would take 3hrs to get to me afterward. He additionally states that he was just handed the contract by his boss and unfortunately wouldn’t be able to accommodate due to his desire to attend a friend’s vigil that evening. I sympathized with him so when he said he would guarantee a pickup between 8am-10am on Friday, despite being in inconvenienced, I obliged and asked if he could come by 8am. He assured me he would be there for sure at 8. Fast forward Friday it’s 9am but have not received any correspondence. I called his number and he told me they’ll arrive by 10:30am.. I then call capital city customer service to request a potential discount due to the time/money lost but they were unhelpful. The drivers show up a little before 1pm, no call, no courtesy….this is where my frustration mounts.. they arrive in a Penske truck, QUICK MOVE,LLC is the company( I was expecting a capital city truck as pictured online and their movers)…enters my apartment, looks around ands says my moving cost will likely more than the estimate as they charge for flights 250 per large item (an additional $750)I was under the impression was included in the quote( as they asked how many flights of stairs at both locations and gave ‘discounts’) and that I’ll probably need more “lines in the truck.” I was expecting my quote to be less given that I sold furniture and gave away items after the initial quote.After expressing my frustration, he said he’ll try to place the items without the additional charge but I have to tip the two additional movers $100 each… I immediately felt like I was being ripped off and taken advantage of. At this point I just wanted to leave so told them to go ahead and I’ll pay that tip. They proceeded to fill the truck..then towards the end, he returns, says he thinks I’m going to need another line (which he made reference to when he initially did the evaluation)… He asks if I have paper because needs to write out the quote…He quotes me a total cost of 5800 to add an additional line with few items… .. I was so upset.… I call capital city who defended the company and says I’m taking up more space (mind you the person who initially drafted the contract quaranteed this number)… I was expecting to pay a little less given that I had sold a chest of drawer with mirror. The movers did not have to do much (besides wrap the couch and futon…My bed was essentially already dissembled as both the head and foot board were not attached. Ultimately I told them to either take the bedroom set off the truck and I’ll toss and purchase a new set for the price in GA for that ridiculous price. He said it’ll be additional work.. I told him to pack whatever you can for the 3550 because I would not be payinug 5800 to move a lightly furnished one bedroom. I’m now still in PA with some of my items which I will (give away/donate).They took the other items, I was “approved” a credit card payment by Capital city for half the balance on pickup but the company wouldn’t accept because “their credit card machine was broken.” So they received payment via Zelle, received their $200 tip via his number and I’m praying I won’t have to fight to get my items delivered. I haven’t been this upset in a very long time and urge you to read the contract in detail and have them provide the exact costs if you choose to use CAPITAL CITY MOVING LLC/ QUICK MOVE LLC.

Move size: 1 Bedroom Home Service cost: $3550

They get 1 star only because I had to select one to proceed with the review. CSR's and the Ops Mgr- Paul are extremely rude. I don't know who owns this company but the employees have zero customer service experience at all. As soon as the call is answered they have a rude tone and attitude. VERY UNPROFESSIONAL. They cut you off in mid sentence and the talk like a 10 year old. Paul kept repeating my name and dragging the pronunciation like a kid! I've moved across the country a bit and this is the worst company to work with. My initial call was to confirm if I was put on the schedule for my move date - 9/17/2021. Mind you they include a few days ("incase something comes up" as I was told by Jay) but that my selected move date would be scheduled. All I need to know is if I'm on the schedule or not so i can make arrangements with my apartments. Paul continued to mock me about my questions. Paul continued to say they do not know the schedule until a few hours before. (BAD BAD business practice) It took 20 minutes to argue with him to tell me I was not on the schedule for 9/17/21. DO NOT WASTE YOUR MONEY ON THIS COMPANY. This is the website I used and got a call from Capital City Moving LLC

https://www.budgetvanlines.com/999moving?utm_source=goog&utm_medium=bvl&utm_campaign=MOVERS_400&campid=8736679573&qs=movers%20near%20me&network=g&kw=movers%20near%20me&ag=121712579508&ai=480010456713&device=c&placement=&hl=na&gclid=Cj0KCQjw1ouKBhC5ARIsAHXNMI-JlvDZnYPI_uzxhgTLgDu9HPlxmZysjxEGBh81IP5NJLzzw4Y5keUaAgrpEALw_wcB

Move size: Studio Service cost: $6440