Capital City Moving LLC

DO NOT USE. TOTAL SCAM!

They subcontract out. Estimate was for $2,900 for two bedrooms and 20 boxes. Movers showed up it was over $4k for one bedroom and a couch. Total ended up being well over $6k, more than double the estimate even after we decided to ditch our furniture. They charged over $1550 just in binding when it’s listed as included. They broke a door out of the frame so it won’t even close before we needed to leave. Left all their garbage behind including boxes, tape, and plastic. When we called to argue the price they said it’s because we have a bulky sectional. Sectional was 3 pieces and we actually left 3 large sofa chairs and another sectional, but that didn’t matter. I said I’d leave the sectional behind and take it off the truck and they still couldn’t right their wrong. We were also told the items would be delivered next day then found out it could take up to 10 business days. We are now forced to move out of state with 1/3 our belongings only bringing necessary items. They were late for pick up as well. The actual moving company it was subcontracted out to said they do this all the time and it happens at every pick up. If I could give a negative star rating I would. They give you a price to hook you in and then you’re left scrambling with no other options but to pay what they demand as they hold your items hostage. WORST EXPERIENCE IN MY LIFE!!

Move size: 2 Bedroom Home Service cost: $6200

I have never written a review, but this experience was truly the worst I’ve ever had. This company is a complete scam, once I hired them it was impossible to get ahold of them. They mis quoted me and threatened to keep my deposit. I wrote them a letter outlining my experience and asking for my original quote and for someone from management to listen in on the CS calls so they could understand how awful the customer service agents were to me, no one got back to me. They were incredibly rude, and hung up on me many times. Please, do not use this company!

Move size: 1 Bedroom Home Service cost: $6000

The guys were professional and polite. They worked hard as soon as they got to the house. Everything was moved smoothly and put back together well. Items were packed really well and nothing was damaged. We had good communication withour coordinator Tony Simmons prior to our move and he called to check in after the move. Very well knowledgeable and very accurate when it came down to pricing. Thanks Tony you made this move go so well and thanks to Capital City Moving for the professional A + Service

Move size: 4 Bedroom Home Service cost: $5500

Avoid this company at all costs!!!! This company does nothing but sell you lies on the phone, lock you in on a non refundable deposit and intentionally inventory your items incorrectly to then adjust your items later on your “quality assurance” call. Which will then require another deposit! Then what I have noticed they use cash extortion techniques on the day of the move with their third party move to get more money out of you. Some customers have filed legal complaints and law suits. Some people are out $5,000-$15,000 dollars because of their dirty tactics. Some people have complained of their items never even arriving to its final destination.

Beware.

Move size: 2 Bedroom Home Service cost: $8000

PSA - I would stay away from this moving company. Deceptive agent and very poor communication/implementation by their contracted movers. My car moving rate increased 20% day of moving (held hostage as was too late to change), and the house rate increased ~30% due to misrepresentation/lack of transparency. The sales agent basically lied to make a sale. They use moving vendors that are highly unprofessional, communicate very poorly, are not transparent inflated costs at the time of moving, don't answer calls, won't honor the contract about unloading at arrival destination. Reached out several times with no resolution. Very poor experience.

Move size: 1 Bedroom Home Service cost: $8000

They are a SCAM. The initial call started out fine but soon turned into a pressure to get some money out of me. The quote went from $10K to 8K and they eventually hung up on me when I insisted on doing my due diligence first before handing over any deposit (especially $4K). They are sharks and went from thanking me for my service to hanging up on me because I wanted to get a few quotes from other companies. Very unprofessional and nasty! PLEASE STAY CLEAR OF THEM AT ALL COST!!

Move size: 3 Bedroom Home Service cost: $10000

We reluctantly entered into a contract with this company because we made an offer on a house out of state and felt pressured to accept their "deal" because of a short time window to close. When we hesitated, they immediately came down in price to "close the sale". We accepted and they took our deposit out of our bank account the next day. When our deal fell through and we canceled the contract it took them a month and a half to give us our deposit back. They were not easy to deal with and I would never use them again.

Move size: 3 Bedroom Home Service cost: $1733

*BEWARE!! NOT MOVERS! BROKERS WHO MISREPRESENT THEMSELVES AND DON'T VET THEIR ACTUAL MOVERS!*

They are NOT movers they're brokers-they don't disclose that while talking to you, but it is buried in their contract. Got a call from a very unprofessional, pushy, man, from actual moving company. He wanted to move up the date of my move to better accommodate him, and was evasive about who he was working for "the mover" "yes, yes, Capital, the one you talked to". left me with BAD feeling! Searched his number, it's tied to Prestige Vanlines Inc. out of New Jersey- They have nothing but bad reviews with the Better Business Bureau, as well as other sites, with horror stories about people having their items held hostage in storage until a much larger amount than the estimate was paid. I also looked up their DOT # (2510512) - the US DOT Federal Motor Carrier Safety Administration has complaints against them and shows them as having a pending insurance cancellation. Obviously, I did NOT want to do business with this company!

I called Capital the same day that I got the call from this man with Prestige, and was told that they could "maybe" get a different mover but it wouldn't be on my moving dates, and when I said I wanted to cancel, I was told I'd have to talk to the supervisor or dispatcher about that... It was a Friday afternoon and I was told they'd call me Monday. They did not call Monday. They called Tuesday wanting to "make sure we were all set". I told them I'd cancelled Friday because they were not forthcoming with the fact that they are actually brokers, and they did not vet their movers, the company they were trying to use was not what they claimed it would be and was totally disreputable. They still have my $1300 deposit, and refuse to refund me despite their fraudulent behavior.

Move size: 2 Bedroom Home Service cost: $4000